Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern The Luxury Collective UK relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term “The Luxury Collective UK or The Luxury Collective UK London which is our tradename’ or ‘us’ or ‘we’ refers to The Luxury Collective UK /The Luxury Collective UK London, the owner of the website. We are a limited company, registered in England. Our registered office is at 10 Queen Street Place, London, United Kingdom, EC4R 1AG and we are a company registered in England and Wales under company number 16209023.
The term ‘you’ refers to the user or viewer of our website.
Our VAT registration number is .
We reserve the right to change these terms and conditions from time to time by changing them on the site. These terms and conditions were last updated on 06 February 2025.
To contact us, please email compliance@theluxurycollectiveuk.co.uk
The Luxury Collective UK London
The Luxury Collective UK London Service is intended for use only by persons who are at least 18 years of age. By using The Luxury Collective UK London, you confirm to us that you meet this requirement.
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use The Luxury Collective UK London and is compatible with The Luxury Collective UK London Service.
We cannot guarantee the continuous, uninterrupted or error-free operability of the The Luxury Collective UK London Service. There may be times when certain features, parts or content of The Luxury Collective UK London Service, or the entire Service, becomes unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of The Luxury Collective UK London Service, or any features, parts or content of The Luxury Collective UK London Service.
Additional Applicable Terms
This website is governed not only by these Terms of Use but also by additional terms which include, but are not limited to, our Privacy Policy, Cookie Policy, and any Terms and Conditions related to specific services offered by The Luxury Collective UK London. These documents provide further details on how we process personal data, use cookies, and the terms governing your engagement with our services.
What you are allowed to do
You may only use the site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the site and, where they apply, will be displayed on-screen or accessible via a link.
The Luxury Collective UK London reserves the right to suspend, withdraw, or restrict the availability of our website for business and operational reasons at any time without notice. This may include scheduled or unscheduled downtime for maintenance, updates, or other reasons.
What you are not allowed to do
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
- 'scrape' content or store content of the site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the site;
- remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the site or the servers on which it is hosted; or
- create links to the site from any other website, without our prior written consent.
You must only use the site and anything available from the site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Intellectual property rights
All intellectual property rights in any content of the site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the site. In the event you print off, copy or store pages from the site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
Content
We may change the format and content of the site from time to time. You agree that your use of the The Luxury Collective UK London Service is on an 'as is' and 'as available' basis and at your sole risk.
Whilst we try to make sure that all information contained on the site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
The information provided on this website is for general informational purposes only and should not be considered as professional advice. We recommend that users seek specialist advice before taking or refraining from any action based on the content of our website.
We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the site or relying on any of its content.
We cannot and do not guarantee that any content of the site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Your personal information and cookies
Use of your personal information submitted to or via The Luxury Collective UK London Service is governed by our Privacy Policy. Our site also uses cookies. For more information, please see our Cookies Policy.
User content
The site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages, and/or reviews (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
If you participate in any User Content Areas, you must keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic.
User Submissions must not:
- contain, transmit, distribute, link to or otherwise make available, or advertise or promote any content that infringes any intellectual property rights or data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm or embarrassment, knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable ("Prohibited Content");
- impersonate any person or entity or otherwise misrepresent your relationship with any person or entity;
- contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam); or
- transmit or distribute any virus and/or other code that has contaminating or destructive elements.
You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.
Whilst we do not pre-screen User Submissions, we reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.
Complaints about the content of any User Submission must be sent to compliance@theluxurycollectiveuk.co.uk and must contain details of the specific User Submission giving rise to the complaint.
External links
The site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
Liability Terms
Our terms and conditions do not exclude or limit our liability in the following specific circumstances:
- Situations involving death or personal injury resulting from our negligence.
- Cases of fraudulent misrepresentation.
Beyond these exceptions, both we and our website contributors disclaim all liability for any loss or damage to the fullest extent allowed by law. This comprehensive disclaimer includes any consequential or indirect loss or damage you may incur, whether arising in tort, contract, or otherwise, and is related to your access to, use of, or inability to use this website.
Furthermore, in line with our current liability terms, The Luxury Collective UK London explicitly excludes liability for losses including, but not limited to, profits, sales, business revenue, business interruption, anticipated savings, business opportunities, goodwill, reputation, and any other indirect or consequential losses.
General
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Complaints
At The Luxury Collective UK London, we are dedicated to delivering exceptional service standards to our esteemed clientele. Your feedback is invaluable, as it drives our continuous pursuit of excellence. Should our service not meet your expectations, or if you identify areas for improvement, we encourage you to share your insights with us. In instances where our service does not align with our esteemed standards, we welcome the opportunity to rectify the situation.
Should you encounter challenges that remain unresolved with the The Luxury Collective UK London representative assisting you, please direct your concerns to compliance@theluxurycollectiveuk.co.uk. We assure you of an acknowledgment within three working days following the receipt of your correspondence, and a comprehensive written response will be provided within fifteen working days.
In the event that our resolution does not meet your satisfaction, you may escalate your complaint to complaints@theluxurycollectiveuk.co.uk. Here, our management team will conduct a thorough investigation. You will receive an acknowledgment within three working days of receipt, followed by a detailed written response within fifteen working days, which will include any proposed resolution.
Should our response still not meet your expectations, you are entitled to refer your complaint to The Property Ombudsman (TPO) for an independent review within twelve months of our final response. You can contact TPO by email admin@tpos.co.uk, phone 01722 333 306 and post at Milford House, 43-55 Milford Street, Salisbury, SP1 2BP.